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Simon Long

Simon Long


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Permanent: Senior IT Support Analyst

Ref: CIL / 27271

Location: London

Salary: up to £55k DOE + bonus

Duration: Full Time

Start Date: ASAP

Last updated: 23 December 2015

Purpose of Role

Supervise junior IT support team and act as an escalation point. Stabilize the current infrastructure working with infrastructure colleagues and external service providers. Participate in a range of infrastructure and business application related projects.

Key Responsibilities

  • Work with other infrastructure colleagues and external service providers to stabilize the current infrastructure
  • Strive to raise the level of maturity, resiliency, functionality and performance of the infrastructure and Business Applications
  • Supervise Junior IT support team on a day-to-day basis, acting as an escalation point for outstanding helpdesk calls
  • Actively manage the polls and alerts both internally and externally.
  • Resolve 1st/2nd/3rd line Infrastructure issues.
  • Ensure smooth transition of business application support for ARS, Instrument database, Curves and Sinai from development to live environment making sure that 80% of calls are resolved without asking development team.
  • Actively manage daily Business Applications tasks such as ARS feed, JPM VRP daily and monthly feeds.
  • Participate in a range of infrastructure and business application related projects
  • Proactively manage external service providers to ensure problems with normal priority calls are resolved within the 3 days and high priority calls within one day.
  • Ensure all work is documented either in the helpdesk knowledge base or in the IT documentation folders.
  • Train team members on all desktop, infrastructure and business application support and ensure all business applications are supported to a high standard


  • Good technical background and hands-on experience of PC desktop, notebook, associated peripherals, Local Area Networks, server technologies, network equipment and structured cabling systems
  • Detail administration experience of Windows 7, Windows Server as well as TCP/IP protocol and basic knowledge of scheduling software and Linux command line (Bash)
  • Proven advanced level experiences of PC software and associated tools, specifically Windows 7, Microsoft Office 2010 and later
  • Experience of supporting iPhones and integrating them within a predominately Microsoft environment
  • Experience of implementing change, software control and configuration management procedures
  • Excellent interpersonal and customer skills with the ability to communication at all levels within the business competently and effectively
  • Self-motivated with the ability to work as part of a team, to operate well under pressure, to respond to a demanding user base, to set own objectives and to priorities workload


  • An ability to transfer knowledge to junior members of the IT team
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • Team player

Qualifications Required

  • CompTIA A+ Certificate
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified IT Professional (MCITP)
  • Microsoft Certified Solutions Expert (MCSE) 

Submit your CV for this job

Church International Limited (CIL) acts as an employment business for temporary positions and an employment agency for permanent positions. CIL is a committed equal opportunities employer. If you do not hear from us within 7 days then unfortunately your application has been unsuccessful on this occasion, however we may retain your details on our database for future opportunities. Candidates' CVs will not be forwarded onto third parties without their consent.

Applicants must be eligible to live and work in the specified location.

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