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Simon Long

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Permanent: ITOC System Analyst


Ref: CIL / 27461

Location: Ashford, Kent

Salary: Up to £30k

Duration: Full Time

Start Date: ASAP

Last updated: 19 January 2016


We are recruiting for our client, who for more than 30 years has established a remarkable record of leadership in the electronic payment technology industry, an ITOC System Analyst to work in the Operations Data Centre in Kent. 

The ITOC System Analyst role largely responsible for providing operational and incident management services across the Managed Services Operations enterprise. This is a production role. The primary responsibilities of this role would include:- 

  • Owning, tracking and resolving Payment Gateway related incidents and requests within SLAs
  • Reviewing service related reports (e.g. access, performance, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs
  • Responding to systems alert and escalations and working with systems SMEs to come up with strategic solutions to recurring problems
  • All as part of a global team providing 24/7/365 service 

The role requires excellent communication and documentation skills. 

Suitable applicants will have:- 

  • Experience in a commercial environment supporting IT infrastructures
  • Experience with infrastructures monitoring and management
  • Ability to work independently and proactively using own initiative
  • Strong analytical and troubleshooting skills 

Due to the location of the office and the shift pattern working, it would be beneficial for candidates to have their own transport. 

Office based shifts, 4 days on / 4 days off alternating between night shift and day shift

Day shift: 07:00 to 19:00, Night shift: 19:00 to 07:00


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Church International Limited (CIL) acts as an employment business for temporary positions and an employment agency for permanent positions. CIL is a committed equal opportunities employer. If you do not hear from us within 7 days then unfortunately your application has been unsuccessful on this occasion, however we may retain your details on our database for future opportunities. Candidates' CVs will not be forwarded onto third parties without their consent.

Applicants must be eligible to live and work in the specified location.


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