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Natasha Blake

Natasha Blake

Principal Consultant

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Permanent: Desk Based Account Manager

Ref: CIL / 27499

Location: London

Salary: Up to £30k pa DOE +£8-10k

Duration: Full-time

Start Date: ASAP - Will wait for notice

Last updated: 11 February 2016

Our leading client who is a Managed Data Services provider serving mid-market customers have an exciting role for a Desk Based Account Manager. My client provides integrated managed data services linking people, places and clouds. They do this by leveraging their core capabilities and next generation assets to deliver a fully integrated range of cloud, datacentre, connectivity and voice services. 

The role of the Desk Based Account Manager will be to provide proactive and reactive Telephone/Desk-based Account Management to identify customers and incoming sales enquiries, promoting the use of my clients services in order to achieve personal sales targets, business growth and maintain customer satisfaction.  

Sales performance: 

  • Generate opportunities and increase revenue from proactive and reactive customer engagement

  • Provide effective response to incoming customer enquiries

  • Take orders for upgrades, changes and additions to current services

  • Achieve sales targets through retention and growth of existing revenue base

  • Initiate and implement a structured territory plan to manage sales activity

  • Provide accurate and timely forecasts and information including regular and ad hoc reports as required by management 

Customer Focus: 

  • Be seen as the personal interface by customers, ensuring strong customer relations and resolving issues of customer dissatisfaction

  • Maintain a thorough appreciation of each customer’s business and propose solutions to add  value for both current and future requirements. Aid customer in improving their competitive position

  • Execute a strategy with each customer, maintaining a high level of contact within set timescales 

Required skills and experience: 

  • Excellent communication and listening skills building a quick rapport with customers

  • Ability to take sale from initial identification to contract closure

  • Self motivated and target driven

  • Knowledge and experience in the managed communications industry – Voice/UC services, data connectivity, co-location, hosting and cloud services

My client is looking to build on their success by appointing a new Desk Based Account Manager, due to their current growth this role had become available. This is a very exciting and challenging role with significant opportunity for skills development and career progression, therefore please apply ASAP for further details.



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Church International Limited (CIL) acts as an employment business for temporary positions and an employment agency for permanent positions. CIL is a committed equal opportunities employer. If you do not hear from us within 7 days then unfortunately your application has been unsuccessful on this occasion, however we may retain your details on our database for future opportunities. Candidates' CVs will not be forwarded onto third parties without their consent.

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